We are at aton tours encourage you to have your normal life without any stress about the world crisis, disease like COVID19, so now you can book your planned and desired upcoming trip to Egypt, Jordan or Jerusalem.
We understand your worries about the cancellation in case we have any issue around the world. aton tours help you to book your upcoming trip with 10% as deposit and rest will be paid upon arrival.
aton tours offers a very flexible cancellation policy in case the government, the world crisis or the airline issues a travel warning from/to your departure country and destination.
In the event that this happens, we will be refunding you the amount paid in full.
Here at aton tours, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.
Our protocol during the pandemic of Covid 19
First: | Reception Area |
S | Item |
1 | Providing Good Ventilation |
2 | Providing awareness banners regarding the prevention of infection spreading |
3 | Complete purification of the reception area, especially the area of high contact (passages, reception area, stairs, upholstery and surfaces) in a regular manner. |
4 | Existence of banners in the reception area for the guests to stand on them to maintain a safe distance between the guests and workers. |
5 | Providing electronic accommodation of guests using single-use tools. |
6 | Verifying that the guest’s data sheet contains the data pertinent to the persons who suffer from chronic diseases and above 65Years. |
7 | Encouraging deals using on line payment |
8 | observing the social distance in the sitting areas (sofas and couches) |
9 | The commitment to purify and sanitize public bathrooms in a regular manner. |
Second: | Guest’s Cabins |
S | Item |
1 | Operating 50% of the operational capacity |
2 | Not exceeding the room capacity (02adults along with permitting the existence of two kids(only less than 12Years) |
3 | Providing sanitizers (alcohol dispenser) at the passages between the rooms & Ventilating and purifying the rooms in a continuous manner |
4 | cleaning the upholstery and towels in high temperature |
5 | cleaning and purifying the air-conditions filters of the rooms in periodical manner |
6 | Purifying the rooms card before using it by the guests. |
7 | room cleaning as per request of every 48hours |
8 | Sanitizing the door handles, electrical switches and remote controls |
9 | Wiping the mirrors and washing the bath tubs using appropriate percentage of chlorine |
10 | Sanitizing all bath rooms accessories with alcohol (70% concentration) |
11 | Not to accommodate the check-out rooms unless after 12hours from out along with observing the good ventilation |
12 | All wastes of the rooms shall be collected in well tied waste bag and places in another bag, the same shall be applied to the bathroom wastes and discarded |
13 | Providing isolation rooms in case of emergence of positive cases (2 isolation rooms) |
14 | The tourist adherence to notify the hotel management immediately upon appearance of symptoms of Corona. |
15 | The hotel shall purify the room of the room of the infected tourist |
Third: | Food and Beverage Service (the main restaurant) |
S | Item |
1 | Placing a fixed sanitizer at the entrance of the restaurant |
2 | Measuring the temperature of the restaurant goers before entering and before every meal |
3 | Fixing directional marks on the floor in front of restaurant door to organize entry and to maintain a safe distance |
4 | Serving meals by a set menu. |
5 | Maintain a safe distance between each table, i.e. 1,5 m and ,75 m between each person on the same table |
6 | Providing sanitizer and napkins on the tabs |
7 | Using single – use tools of high quality. It is possible to use silverware and chinaware upon the guest’s request after sanitizing them |
8 | The restaurant shall be sanitized before and after each meal. |
9 | It is possible to use table cloth and wash them at a temperature between 70 and 80 centigrade or use single-use ones. |
10 | Providing good ventilation |
Forth: | The Kitchen |
S | Item |
1 | The commitment to clean and sanitizer the kitchen in a daily manner and to purify the contact surfaces regularly |
2 | Adherence to al cleaning criteria and workers wearing gloves and masks along with changing them from time to time and washing hands with soap and water continuously |
3 | Applying the international specifications to ensure quality and safety of food |
4 | Providing waste baskets to be opened by foot without need to touch them |
5 | Providing baskets to collect medical wastes in red bags. |
Six’s: | The Swimming pool and Sundeck |
S | Item |
1 | Maintenance and purification of the swimming pool in a regular manner |
2 | Using the maximum percentage of chlorine concentration as state in the conditions (5 milligram / liter (10milligram / Liter bromine) |
3 | The distance between chairs shall be no less than 1,5M and in case of the fixed umbrella existence over the chairs the distance shall be no less than that 1,5M between each one. |
4 | Delivery of the swimming pool towels to the guest’s rooms in a sanitized bags. |
5 | Sanitizing the bar area and Sun deck in a continuous manner |
Seventh: | The Main Bar |
S | Item |
1 | Placing a fixed sanitizer at the entrance of the bar |
2 | Fixing directional marks on the floor in front of the bar door to organize entry and to maintain a safe distance |
3 | Maintain a safe distance 1,5M between each table and ,75M between each person on the table |
4 | Providing sanitizer and napkins on the tables |
5 | Relying on the single -use tools of high quality as much as possible. It is possible to use silverware and chinaware upon the guest’s request after sanitizing them |
6 | The bar shall be sanitized daily |
7 | Purifying the sofas periodically |
8 | Providing awareness banners regarding the prevention of infection spreading |
9 | Providing good ventilation |
10 | Relying on the single -use beverage lists as much as possible |
Eighth: | The Other Facilities |
S | Item |
1 | Prohibiting the use of the Jacuzzi, Saunas, team bath and Massage sessions. |
2 | Purifying the surfaces, gymnasium as well as the apparatuses used continuously along with observation of the safe distance between the apparatuses |
3 | Doctor is available on call if needed for any reason |
4 | Verifying the provision of hand sanitizers at all facilities at all times and throughout the operation periods |
5 | Purifying the laundry pertinent to the furnishing and towels daily. |
6 | Sanitizing the delivery points of the unwashed furnishing and dealing with them in a carful manner |
7 | Sanitizing delivery points of furnishing |
8 | Not permitting other workers to enter the laundry |
Ninth: | Workers’ Service |
S | Item |
1 | Providing sanitizers and thermometers at the workers entrance for daily check of the temperature |
2 | Providing personal protection accessories for al workers (gloves and masks) |
3 | Providing hand sanitizers at the entrance of the workers cafeteria and relying on the single-use tools |
4 | Ensuring that the maximums operation limit is 50% of the labor in direct contact with the guests |
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